OneCall is OEM (Original Equipment Manufacturer) service for all Allentown housing & operations equipment, replacing the risk, complexity, and communication challenges of traditional third-party support.

OneCall™ supports your entire installed Allentown equipment base through a single, OEM-owned service structure — simplifying coordination and protecting long-term performance at your facility.

Expert service across

• Housing systems
• Washing equipment
• Sterilization equipment
• Automation systems
• Decontamination services
• Other critical facility equipment

Download the OneCall Brochure

You get service from the people who built your equipment – because we care

OneCall is OEM service, not outsourced support. You work directly with the engineers and technicians who designed and manufactured your systems, ensuring accurate diagnostics, safe repairs, and performance restored to original specifications, because the people who build the equipment care about how it performs in your facility, with clear communication and no guesswork.

You avoid the risks of third-party service with one trusted OEM partner

OneCall supports your entire installed Allentown equipment base with OEM-level expertise across housing, biosafety, washing, sterilization, automation, and decontamination. One partner, one service model, simplified coordination, and less risk.

You get faster resolution through clear communication

Direct access to OEM parts, documentation, and specialists eliminates extra layers of coordination. Issues are diagnosed and resolved faster, with coordinated scheduling, clear reporting, and consistent follow-up, so problems do not linger or get lost between vendors.

You protect the full lifecycle of your equipment investment

OneCall protects performance over time through OEM-recommended maintenance, optimization, and upgrade paths. Because Allentown designs and builds the equipment, we care as much about uptime and long-term success as we do about the service call itself, maximizing value and extending equipment life.

You gain a single OEM-owned point of accountability

OneCall provides a dedicated call and email infrastructure with clear ownership from intake through resolution. No handoffs, no finger-pointing. One OEM partner accountable for outcomes.

You get OEM-led service with the flexibility to support your broader environment

OneCall is built around servicing the equipment we design and manufacture. When appropriate, our technical teams can also support other equipment in your facility, guided by the same commitment to uptime, clarity, and customer success.

The OneCall Team

A dedicated team of in-house engineers, technicians, and service specialists — the same people who design and build your equipment. Nothing is outsourced.

We work directly with you to keep your systems performing at their best, with clear communication, fast resolution, and the confidence that comes from OEM expertise.